Hospitality and Tourism Management (CERT)

PLO 1: Apply the concepts and skills necessary to achieve guest satisfaction

PLO 2: Demonstrate the ability to effectively work in a team environment when completing hospitality-related activities

PLO 3: Conduct themselves in a professional and ethical manner, and practice industry-defined work ethics

PLO 4: Demonstrate knowledge of best practices in food, beverage, accommodations and finance functions within the hospitality industry

PLO 5: Apply basic and supervisory level job functions in hospitality and tourism careers