Technical Support Engineer (CERT)
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Outcome
PLO 1: Install a Windows desktop environment and configure key desktop settings
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PLO 2: Identify and describe the function of key hardware in a desktop or laptop computer
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PLO 3: Demonstrate a knowledge of network design and implementation
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PLO 4: Install a Windows Server environment and configure key security settings
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PLO 5: Create a simple script to automate common IT functions
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CWC 1: Teamwork & Leadership
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CWC 2: Communication
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CWC 3: Technical Skills
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CWC 4: Problem-Solving
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CWC 5: Professionalism