Technology Account Management (CERT)

PLO 1: Demonstrate understanding of key technology sales methodologies to build trust-based relationships with customers, maintain service contract renewals, gain more business in existing accounts, and leverage competitive advantages

PLO 2: Evaluate business objectives and requirements in order to develop effective technology strategies and implementation roadmaps

PLO 3: Acquire technical knowledge and understanding of best practices in order to guide organizations through the technology adoption and implementation

PLO 4: Assess technology needs in order to advocate on business’ behalf

PLO 5: Lead regular meetings and business reviews to help projects stay on track towards set milestones, answer questions, and resolve identified issues